F.A.Q.

For any other questions or inquiries, please, reach out to info@faithcontentnetwork.com


Are there any upfront payments for hosting an event or film?

No, there are no upfront payments for the church or host location; however, there will be a ticket registration fee per person.


What are the costs of the tickets?

Ticket prices are $11 for adults and $9 for children 12 and under, plus fees, $1 plus 1%.


How do I set up my registration link?

You will receive an email which will link to a form where you can fill out your venue information including, address, contacts, dates and more.


How long does it take for me to receive my registration link?

Once the form is filled out, it usually takes just a couple days to get the registration link to you.


How will I know who has registered for my site?

We will send you a report daily to let you know who and how many have registered for your location.


Can I take ticket sales at the door?

Yes! We recommend having a computer or smart device available so you can take registrations at the door. If you have cash sales, you can enter those registrations right after the event. You will have 48 hours to complete those registrations before your registration link will be shut down.


Is there a minimum number I must sell?

Yes, you must sell a minimum number of ten (10) tickets. We will provide downloadable promotional materials for use; it's important to get the word out! We have no doubt that many in your church and community will want to come to your location to watch movies!


Can my church buy blocks of tickets?

Yes, you can purchase tickets on your ticket registration link as soon as you receive your ticket registration link from Brushfire. All tickets must be purchased through your ticket registration link.


When will I receive the movie link?

You will be emailed the link to access the movie approximately one (1) week prior to your movie showing date, as long as at least the first 10 tickets have been purchased.

We encourage you to take this extra time to test your system with the film. Remember, however, you cannot share this link.

 


Can I Host a Screening?

Yes! We will be expanding beyond cinemas and creating the opportunity to host the film as a ‘Ticketed Exhibition’ to show at your church, university campus or another public location! Keep checking back with our site to receive those details when they are available!


What type of technology do I need to host a screening?

Testing and Technical Information

In order to host your movie, you need to make sure you have the following:
• An Internet Connection
• A desktop or laptop computer
• A mobile phone or tablet

We will be streaming your event at the highest possible quality, but it is very important for you to know that the quality you receive is very dependent on your internet connection and the projection capability of your venue. Your network connection should sustain a download speed of 20 Mbps or greater to view the simulcast. The movie file will be emailed you about a week prior to your movie showing date so you have time to test with the movie.  The movie is uploaded to a password protected page.  If you would like to take an intermission during the movie, you have the ability to pause the movie.  Our technology also allows you to start, stop, rewind and pause.  You will be in control of starting the movie. 


During your event, we recommend a dedicated internet connection for the computer you are using to download the stream. We also recommend that the connection be wired, not wireless. 


TIP: You have limited bandwidth, and more users accessing the same network will lead to slower download times, and may degrade the performance of the stream.

Remember, in order to get the most accurate results, test the exact set-up you will use to show the simulcast. (i.e. use the computer, internet connection, sound, etc in the room where you will show it.)

Please DO NOT use a wireless connection for your simulcast event. An ethernet cable/ "hard lined" connected internet decreases the chances for interference and trouble.

 

Please test your internet speed. 

 

The “ download speed ” number is the one that is important for your broadcast capability. Your network connection should sustain a download speed of 20 Mbps or greater. 

To check your actual download speeds, please visit www.speedtest.net. Click BEGIN TEST and speedtest.net will AUTOMATICALLY test your speed and give you an accurate indication of your capacity. 

 

Your church, your audience, you... have a lot of devices, and they all want internet... ALL THE TIME!

 It is highly recommended that only one computer be accessing the network during the broadcast, and that you have a dedicated internet connection for the computer you are using to download the stream. 

TIP: You have limited bandwidth, and more users accessing the same network will lead to slower download times, and may degrade the performance of the stream. 

     

Your device and resolution

Check your video projector resolution to ensure that it matches your computer resolution. In full screen mode on your computer, you should see full screen with your projector. It is recommended after connecting your computer to the projector that you power on the computer first then the projector for auto detecting resolution.

 

Do not have other applications running on your computer simultaneously such as virus scanning, updates, or backup software.

We will be streaming your event at the highest possible quality, but it is very important for you to know that the quality you receive is very dependent on your internet connection and the projection capability of your venue. We are unable to know what your Internet Service Provider (ISP) is capable of delivering to you or what type of system your venue is running. However, we can offer you some guidelines and tips to help you receive the highest quality possible.

  Testing! Testing! Is this thing on?

Whether you have hosted an event before, we are constantly updating the proprietary platform to ensure the very best content delivery system. This means you need to ensure that your equipment and set-up is changing with it! 

We will send the movie about a week prior to your hosting date so you will have plenty of time to test with the movie. 

 

The Faith Content Network recommends using Google Chrome as your internet browser (link ‘Google Chrome’ to https://www.google.com/chrome/) for hosting your event.  

 

If you are using a Mac OS operating system, you may prefer Firefox

(link “firefox” to: https://www.mozilla.org/en-US/firefox/new/); however, we strongly suggest you install Google Chrome as well and run tests with both browsers. Keep both on your computer until the event; it’s recommended to have one as a back-up browser.

 

If you are using Window 10, we recommend Edge

(link ‘Edge’ to https://microsoft-edge.en.softonic.com/) as your internet browser; however, we strongly suggest you install Google Chrome as well and run tests with both browsers. Keep both on your computer until the event; it’s recommended to have one as a back-up browser.

     

Trouble Shooting 

   I can not get to the page to enter my password?

Make sure you click on the link directly on the link or copy and paste it into your browser. If you must type it in, it must match exactly. CAPS MATTER for the LINK and PASSWORD

   The video page comes up with a black screen with a spinning ball?      

I don't have sound!

   How do I go to full screen?

To go to full-screen format, under the video screen you will see the time button on the right-hand side, then the mute button, then two sideways arrows. Click on the arrows to go to full screen. 

Have more questions?

Reach out to Info@FaithContentNetwork.com or call 1-800-873-0880


Can I host an FCN title in a movie theater?

Not if the movie theater offers first run films.  FCN works primarily with churches, schools and organizations to offer alternative distribution of films.


Can our local theater contact Fathom Events or the movie’s producers to set up a movie?

Yes, but Fathom’s schedules are for nationwide releases and they rarely accommodate individual events.  The exception is when the film has recently (within days) been released in theaters with Fathom.  Movie producers may or may not be in a position to support a local release in theaters.


Can I rent a theater and host the film?

Yes, but the agreement can not be with the theater and the theater and you have to agree to use the Faith Content Network's content delivery system and ticketing system.  It is rare that a local movie theater would be interested is doing this.


How long does it take for me to receive my ticketing link?

Please allow 24 hours before you receive your ticketing link from Brushfire, our partner in ticketing.


Who is Brushfire?

Brushfire is our preferred ticketing partner. Selling Tickets at your film is easy with FCN’s free turnkey ticketing platform through Brushfire.  We give you the freedom to present, sell and manage ticket sales for your movie. Please look for an email from Brushfire with your ticket registration link as well as a link to check your roster of who has registered for your event.